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Peppino Peppino ships worldwide via DHL and FedEx. The carrier is selected based on the destination and the most suitable service. All shipments are fully trackable.
Delivery Times
Estimated delivery times after your order has been dispatched:
- Italy: 1–2 business days
- Europe: 2–3 business days
- United Kingdom: 2–3 business days
- Rest of the world: 2–3 business days
Shipping Rates
- Italy – Free shipping
- Europe (excluding the United Kingdom & Switzerland) – Free shipping on orders over €350, otherwise €20
- USA, United Kingdom & Switzerland – Free shipping on orders over €350, otherwise €30
- Australia, New Zealand & Middle East – Free shipping on orders over €350, otherwise €50
- Rest of the world – Free shipping on orders over €350, otherwise €40
Order Processing
Orders are usually dispatched within 2 business days. Once your parcel has been collected by the courier, you will receive a shipping confirmation email from DHL or FedEx containing your tracking information.
Delivery times are estimates and may vary due to courier operations, customs clearance, local holidays or other unforeseen circumstances.
Tracking Your Order
You can follow your shipment using the tracking link provided in the courier’s shipping confirmation email.
Customs & Duties
Orders shipped outside the European Union may be subject to import duties, taxes or customs fees. These charges are determined by the destination country and are the responsibility of the customer. For more information, please contact your local customs office.
Returns & Exchanges
We hope you enjoy your Peppino Peppino piece. If for any reason it isn’t quite right, you may return your order or exchange it for a different size (subject to availability) within 14 days of delivery.
Please note that items purchased during our Warehouse Sale are final sale and cannot be returned or exchanged.
Returns
To request a return, please email [email protected] within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be returned in its original condition.
- Include all original tags and packaging.
Returns requested after the 14-day period or sent without prior notification cannot be accepted.
Exchanges
If you wish to exchange an item for a different size, please contact [email protected]. Exchanges are subject to availability.
Returning Your Order
Please send your return to:
PEPPINO PEPPINO S.r.l.
Via San Secondo 25/A
10128 Torino
Italy
Customers are responsible for the cost of returning their order.
We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.
For returns from outside the European Union, please ship your parcel via a courier of your choice (DHL, FedEx, UPS, etc.) and attach a commercial invoice to the outside of the package.
To help avoid unnecessary customs charges, we recommend clearly marking the parcel as “RETURNED GOODS.”
Customs & Duties
Orders shipped outside the European Union may be subject to import duties, taxes and customs fees. These charges are determined by the destination country and are the responsibility of the customer.
If duties or taxes are charged on a return from outside the EU, we will deduct them from the refund amount.
For further information, please contact your local customs office.
Refunds
Once your return has been received and inspected, we will issue your refund to the original payment method. We aim to process refunds within 5 business days, although the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Questions
If you have any questions regarding returns, exchanges or refunds, please contact [email protected].